JTS Express is committed to protecting our customers’ privacy. Any information provided to us is treated with strict confidentiality. We do not sell, rent, or share customer information with third parties, except as required by law.
Information related to shipments moving through our system is collected and stored to ensure efficient and reliable service. This may include contact details such as phone numbers and email addresses, which are used to communicate with shippers and recipients, resolve service questions, and provide shipment status updates. Certain areas of our website, including shipment tracking and billing applications, may require password-protected access and pre-registration.
Introduction
At JTS Express, we value your privacy and are committed to protecting the confidentiality and security of your SMS (text messaging) communications.
Collection and Use of SMS Data
When you communicate with us via SMS, we may collect limited information, including your phone number and message content. This information is used solely to facilitate communication, provide support, deliver updates, or share relevant service information. We do not use SMS data for any other purpose without your consent.
Opt-In Process
We operate on an opt-in basis for SMS communications. You may subscribe by confirming your participation through a “YES” response to our opt-in message. Once confirmed, you will receive acknowledgment of your enrollment.
Opt-Out Process
You may opt out of SMS communications at any time by replying “STOP” to any message. You will receive confirmation once you have been removed. You may opt back in at any time by following the opt-in process.
Protection of SMS Data
We implement industry-standard security measures, including encryption and secure access protocols, to protect your SMS data from unauthorized access, alteration, or disclosure.
Disclosure of SMS Data
SMS data is not shared with third parties except when required to comply with legal obligations or to protect the rights, property, or safety of JTS Express, our customers, or others.
Your Rights
You may request access to, correction of, or deletion of your SMS data, except where retention is required by law.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request.
Your continued use of our website signifies your acceptance of this Privacy Policy. JTS Express reserves the right to modify, update, or remove portions of this policy at any time. We encourage you to review this page periodically for updates.
For questions regarding this Privacy Policy or to exercise your rights, please contact us:
Email: vp@jtsexpress.com
Email: acctg@jtsexpress.com
Phone: 310-537-8400
